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OPER 8054 Management of Service Operations (Fall: 3 )


Course Description

The ever-increasing contribution of the service sector to the growth of GDP and the growing dependence of a highly automated manufacturing sector on service industries make prosperity of service operations critical to the United States' ability to compete in international markets. This course focuses on issues that are essential to the success of a service-oriented operation. Topics include focusing and positioning the service, service concept and design, operations strategy and service delivery systems, integration of functional activities, work force, and quality control issues. Much emphasis is placed on case studies and analysis of real-world scenarios.


Instructor(s): Hossein Safizadeh

Prerequisites: OPER7700 or OPER7720

Cross listed with:

Comments:


Last Updated: 21-Feb-14