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ADGR 7718 Effective Listening: Techniques and Applications (Fall: 3 )


Course Description

We spend at least 80 percent of our time in communication situations listening, and only 20 percent of the time speaking. Effective listening is a learned technique, a critical component in the communication process, and a career and personally enhancing dynamic. Course views major listening theories and research including significant components of the learning process: hearing, understanding, remembering, interpreting, evaluating and responding. It also examines the impact of listening filters such as voices, personal biases, gender and culture. Specific listening contexts: non verbal, interpersonal, organizational, health communication and media are explained to better understand how to maximize opportunities. Explores the myth of the “Good Listener”, highlighting the strengths and weaknesses in professional and personal listening skills.


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Prerequisites: None

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Last Updated: 20-Feb-14